FAQ

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If you’re not exactly sure on some of the details, we’ve got you covered with some of the questions below.

COVID RESTRICTIONS

We must follow each State’s requirements and Public Health orders to keep our parks up and running, and to keep everyone as safe as we can.

We have additional COVID measures in place:

  • All visitors are required to check in. We will be visually confirming check-in via the green tick on your QR app, or by writing your details onto the paper check in sheet.
  • Masks are to be carried during your time at Trees Adventure.
  • NSW Parks will require proof of double vaccination status for admittance into park (from 11th October – 15st December) in line with NSW government requirements.
  • VIC Parks will require proof of double vaccination status for admittance into park (from 23rd October) in line with VIC government requirements.

Updated COVID Terms and conditions can be founds here.

WHAT'S INCLUDED?

Tree Ropes Courses
The standard entry price covers a 2.5 hour session including equipment hire, training and use of all the courses for which you qualify. Minimum age to participate is 3yrs old. The session kicks with harnessing and training at the time of your booking, so we do ask that check-in 15 minutes prior to this time.

During a session the average customers complete 2 or 3 courses dependent on individual capability and traffic during peak days.

Instructors will remain on the ground keeping a watchful eye as you trek through the trees, but you will be climbing independently with our state of the art interlocking safety system.

Zipcoasters
There are two parks with Zipcoasters. The Xpress Zipcoaster ticket (Western Sydney & Central Coast) will cover a 1 hour time slot, where you can have as many rides as you can fit into 1 hour within your group. The Zipcoaster Package ticket (Central Coast) covers the cost of the 1 hour time slot on Xpress, and 1 single ride on the Xtreme.

NetWorld
The entry price covers a 2 hours session including a short safety briefing. Minimum age to participate is 3yrs old.

ARE THERE ENTRY FEES?

No. Treetops Adventure locations do not charge entry fees, and it is free for spectators to visit, with the exception of:

Nowra Park
Entry to the Shoalhaven Zoo is not included in the Treetops Adventure ticket. Our guests are entitled to a 10% discount on the zoo tickets. Simply ask us at check-in for a discount voucher to present at the zoo!

Yanchep Park
As we are located within the Yanchep National Park, entry fees per car load are required to enter the park and this is not included in the Treetops Adventure ticket. You can find more information on their website by clicking here for more info or info on their annual passes here.

DO I NEED TO BOOK?

Yes, bookings are essential! We only have an allocated number of climbers up at one time so you can enjoy your time in the trees. We highly recommend making a booking in advance to avoid disappointment. Bookings can be made online and payment is required to make the booking.

WHAT SHOULD I WEAR?

Participants are required to wear secure, enclosed shoes (such as sneakers), in order to participate. We recommend weather appropriate clothing, suitable for both the harness and physical activity. We do not recommend crop-tops, shorts and skirts that can ride up when worn with the harness. Long hair must be tied back. Gloves are provided but you’re welcome to bring your own gloves or purchase your own pair at check-in.

WHAT HAPPENS IF IT RAINS?

We are an all-weather activity, with the rain just being an added challenge to your climb. Please make sure you bring wet weather gear if the day it set for possible rain, maybe a change of clothes for the trip home. It can get muddy here along the paths, so avoid wearing your favourite outfit. Treetops Adventure will only close during thunderstorms and strong winds. Please refer to our refund policy in our terms of use page.

DO I HAVE TO CLIMB WITH MY KIDS?

To help keep all our participants safe, it is important that we have adult supervision for each age group. We recommend having adults who maintain a reasonable level of fitness as the higher courses can be physically demanding. Our instructors will be ready to assist on the course at any time.

Juniors 3– 7yrs: Require non-climbing adult supervising from the ground at all times. This adult has free entry and we highly recommend having a separate non-paying adult who can walk around to supervise this age group. Adults are not permitted onto the Junior Courses.

Children 8-12yrs: 1 paying participating adult ($51) per up to 4 kids between 8-12yrs is required. Supervisors must be 18yrs +.

An extra participating adult is advised if you have a combination of both 8-9yrs and 10-12yrs. Alternatively, 8-9yrs can wait with a non-paying spectator from their group on the ground, while the adult proceeds up to the higher course with the older age groups.

Children 13 – 17yrs: Do not require participating adults to climb with them, but we do require a non-paying adult supervisor from the ground to be present onsite.

DO I NEED TO SIGN A WAIVER AND ATTEND TRAINING?

Yes! Waivers are required for each visit. Our courses may have changed between your visits and equipment varies per park, so completing training ensures you’ve been updated on any changes.

Please don’t hesitate to let our instructors know you’ve been to a Treetops Adventure park before! We will do our best to help you get to the courses you’re looking to do on your return visit.

ARE THERE ANY HEIGHT OR WEIGHT RESTRICTIONS?

Yes, we do have a maximum weight to participate. The courses are based on the age of the participant, and each participant must be of age to attempt the course. There is no minimum height.

Tree Ropes Courses – 120kg Max

Zipcoaster – Min 25kg- 120kg Max

WHAT'S YOUR CANCELLATION POLICY?

Treetops Adventure is a most-weather event and operates rain, hail or shine.

Full refunds and free reschedules are available outside 10 days of your booking.
Cancellations made between 2-10 days from the scheduled booking date will be entitled to a 50% refund or incur a 20% fee to reschedule.
Cancellations made within 0-2 days including no shows will forfeit the entire booking, with no refunds or rescheduling available.

In the event that Treetops Adventure cancels your session for any reason, you will be informed immediately. You will be entitled to ask for a full refund or to book a new date. In the instance you have already started your session and Treetops Adventure is forced to close the Park, you will be entitled to a new booking if you are less than halfway through the session.

Please refer to our Terms and Conditions for more information.

Lockdown Cancellations
If the park if forced to close due to government restrictions, we will credit your booking. We will offer free rescheduling for all bookings taking place during the lockdown period.

Outside of the specified lockdown period, our regular cancellation policy will remain in place.

WHERE CAN I PUT MY BELONGINGS?

Lockers are free to use but have limited space for mainly small and compact items. It’s best to avoid large bags. We recommend bringing along only what you need for your session.

Still unsure? Feel free to give our parks a call and our team can give you a hand. We’ll see you at the top!