FAQ

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If you’re not exactly sure on some of the details, we’ve got you covered with some of the questions below.

COVID RESTRICTIONS

We must follow each State’s requirements and Public Health orders to keep our parks up and running, and to keep everyone as safe as we can.

Updated COVID Terms and conditions can be found here.

  • Please note for The Hills and St Ives Locations there are COVID testing areas nearby which are causing some traffic delays. On arrival, please drive around the COVID queue for the traffic controller to direct you into the park.
WHAT'S INCLUDED?

Tree Ropes Courses
The standard entry price covers a 2.5 hour session including equipment hire, training and use of all the courses for which you qualify. Minimum age to participate is 3yrs old. The session kicks with harnessing and training at the time of your booking, so we do ask that check-in 15 minutes prior to this time.

During a session the average customers complete 2 or 3 courses dependent on individual capability and traffic during peak days.

Instructors will remain on the ground keeping a watchful eye as you trek through the trees, but you will be climbing independently with our state of the art interlocking safety system.

Zipcoasters
There are two parks with Zipcoasters. The Xpress Zipcoaster ticket (Western Sydney & Central Coast) will cover a 1 hour time slot, where you can have as many rides as you can fit into 1 hour within your group. The Zipcoaster Package ticket (Central Coast) covers the cost of the 1 hour time slot on Xpress, and 1 single ride on the Xtreme.

NetWorld
The entry price covers a 2 hours session including a short safety briefing. Minimum age to participate is 3yrs old.

ARE THERE ENTRY FEES?

No. Treetops Adventure locations do not charge entry fees, and it is free for spectators to visit, with the exception of:

Nowra Park
Entry to the Shoalhaven Zoo is not included in the Treetops Adventure ticket. Our guests are entitled to a 10% discount on the zoo tickets. Simply ask us at check-in for a discount voucher to present at the zoo!

Yanchep Park
As we are located within the Yanchep National Park, entry fees per car load are required to enter the park and this is not included in the Treetops Adventure ticket. You can find more information on their website by clicking here for more info or info on their annual passes here.

DO I NEED TO BOOK?

Yes, bookings are essential! We only have an allocated number of climbers up at one time so you can enjoy your time in the trees. We highly recommend making a booking in advance to avoid disappointment. Bookings can be made online and payment is required to make the booking.

WHAT SHOULD I WEAR?

Participants are required to wear secure, enclosed shoes (such as sneakers), in order to participate. We recommend weather appropriate clothing, suitable for both the harness and physical activity. We do not recommend crop-tops, shorts and skirts that can ride up when worn with the harness. Long hair must be tied back. Gloves are provided but you’re welcome to bring your own gloves or purchase your own pair at check-in.

WHAT HAPPENS IF IT RAINS?

We are an all-weather activity, with the rain just being an added challenge to your climb. Please make sure you bring wet weather gear if the day it set for possible rain, maybe a change of clothes for the trip home. It can get muddy here along the paths, so avoid wearing your favourite outfit. Treetops Adventure will only close during thunderstorms and strong winds. Please refer to our refund policy in our terms of use page.

DO I HAVE TO CLIMB WITH MY KIDS?

To help keep all our participants safe, it is important that we have adult supervision for each age group. We recommend having adults who maintain a reasonable level of fitness as the higher courses can be physically demanding. Our instructors will be ready to assist on the course at any time.

Juniors 3– 7yrs: Require non-climbing adult supervising from the ground at all times. This adult has free entry and we highly recommend having a separate non-paying adult who can walk around to supervise this age group. Adults are not permitted onto the Junior Courses.

Children 8-12yrs: 1 paying participating adult ($51) per up to 4 kids between 8-12yrs is required. Supervisors must be 18yrs +.

An extra participating adult is advised if you have a combination of both 8-9yrs and 10-12yrs. Alternatively, 8-9yrs can wait with a non-paying spectator from their group on the ground, while the adult proceeds up to the higher course with the older age groups.

Children 13 – 17yrs: Do not require participating adults to climb with them, but we do require a non-paying adult supervisor from the ground to be present onsite.

WHAT IF MY KIDS ARE IN TWO AGE GROUPS?

We’ve built our courses to challenge each age group at their own skill level. However, if you have a combination of Junior (3-7yrs) and Child (8-12yrs) climbers and you want them to all climb together, you can do the following:

NSW Parks: Book them both as Juniors and they can climb the Junior Courses together.

All other locations: Please contact your park to discuss options. Some Junior courses are not suited to children over 8 due to course height limits.

Please note this is recommended for younger children only (aged 8 or 9yrs old) as 10yr olds+  will most likely find the Junior courses too easy for them. Children on Junior courses must be wary of our littlest climbers, and be patient on the courses.

DO I NEED TO SIGN A WAIVER AND ATTEND TRAINING?

Yes! Waivers are required for each visit. Our courses may have changed between your visits and equipment varies per park, so completing training ensures you’ve been updated on any changes.

Please don’t hesitate to let our instructors know you’ve been to a Treetops Adventure park before! We will do our best to help you get to the courses you’re looking to do on your return visit.

WHERE CAN I PUT MY BELONGINGS?

Lockers are free to use but have limited space for mainly small and compact items. It’s best to avoid large bags. We recommend bringing along only what you need for your session.

Still unsure? Feel free to give our parks a call and our team can give you a hand. We’ll see you at the top!

ARE THERE ANY HEIGHT OR WEIGHT RESTRICTIONS?

Yes, we do have a maximum weight to participate. The courses are based on the age of the participant, and each participant must be of age to attempt the course. There is no minimum height requirement, but we do recommend climbers to be at least 1 metre tall.

Tree Ropes Courses – 120kg Max

Zipcoaster – Min 25kg- 120kg Max

WHAT IF I HAVE A MEDICAL CONDITION OR AM PREGNANT?

Due to the nature of our activities, all guests are advised to seek medical advice if in doubt of their capabilities to participate, especially in the case of pre-existing medical condition. Please note, pregnant women are unable to participate.

Our tree ropes courses can be physically challenging, and we recommend participation by individuals with an average to moderate level of fitness. All other activities are more suitable for individuals with an average fitness levels, who are able to walk up and down a flight of stairs unassisted.

The Zipline tour has not been designed for individuals with spinal conditions (including neck) or suffering from vertigo.

The Segway tour has not been designed for individuals with risk of osteoporotic fractures or where a fall may increase the severity of a pre-existing medical condition.

For your safety, you have the opportunity to disclose any pre-existing medical condition on your e-waiver form, to assist our team in ensuring you are still safe to participate.

We encourage you to speak to our team on the day if you have any concerns, and we will be happy to provide recommendations to help you enjoy your time.

WHAT'S YOUR CANCELLATION POLICY?

Treetops Adventure is a most-weather event and operates rain, hail or shine.

Full refunds and free reschedules are available outside 10 days of your booking.
Cancellations made between 2-10 days from the scheduled booking date will be entitled to a 50% refund or incur a 20% fee to reschedule.
Cancellations made within 0-2 days including no shows will forfeit the entire booking, with no refunds or rescheduling available.

In the event that Treetops Adventure cancels your session for any reason, you will be informed immediately. You will be entitled to ask for a full refund or to book a new date. In the instance you have already started your session and Treetops Adventure is forced to close the Park, you will be entitled to a new booking if you are less than halfway through the session.

Please refer to our Terms and Conditions for more information.

Lockdown Cancellations
If the park if forced to close due to government restrictions, we will credit your booking. We will offer free rescheduling for all bookings taking place during the lockdown period.

Outside of the specified lockdown period, our regular cancellation policy will remain in place.