BOOKING TERMS AND PARTICIPATION CONDITIONS
Last updated 1 Dec 2023
All participants and/or spectators herein referred to as (“Guests”) must adhere to Treetops Adventure’s Booking Terms and Participation Conditions. These terms are applicable to all parks operating as Treetops Adventure locations (TA), and their respective park’s experiences, herein referred to as (“the Activity”). It is the responsibility of the main organiser, who is booking on behalf of their Guests, to ensure all Guests understand and accept these terms as part of the conditions of entry.
The Treetops Adventure Companies: Trees Adventure Pty Ltd, Canopy Adventure Pty Ltd, Canopy Adventure Yanchep Pty Ltd, Trees Yarramundi Pty Ltd, Trees Nowra Pty Ltd, Trees Yeodene Pty Ltd, TATPP Unit Trust, Trees Central Coast Pty Ltd, Trees Western Sydney Pty Ltd, Trees Newcastle Pty Ltd, Trees Pennant Hills Pty Ltd, Trees Coffs Harbour Pty Ltd, Trees Ku-ring-gai Pty Ltd, Trees Sunshine Pty Ltd, Treetops Cape Tribulation Pty Ltd. Purchases made for each park may display the above relevant listed company; and may not display ‘Treetops Adventure’ on the purchasers bank statement
During the Activity, Guests may ascend to heights of up to 25 metres within the forest environment. While we take extensive safety measures, there are inherent risks, including but not limited to branch falls. It is important to acknowledge that in a natural setting like ours, not all risks can be entirely predicted or controlled, and therefore by participating you understand and accept these inherent risks.
The Activity can include the following experiences. By agreeing to these terms and conditions, you and all Guests agree to adhere to each experience’s rules of participation. Our experiences include:
Prior to harnessing, we require all loose items to be removed from your pockets. Essential medication that needs to be on your person should be communicated to park management. Examples of items that should be removed include:
Lockers for small personal items are provided for all Guests to use. Treetops Adventure does not take responsibility for any damage or loss of personal items or clothing as a result of attending the park.
Proper attire is mandatory for participation in the Activity.
The Activity allows the use of phones and cameras, provided they are securely attached with a wrist strap or lanyard, and are approved by a Treetops Adventure manager.
Treetops Adventure reserves the right, in its absolute discretion, to refuse admission to the Activity, ban from entry to the Activity or remove from the Activity any person who:
No refunds or rescheduling will be payable by Treetops Adventure should any Guest not be permitted to participate due to the above.
All Guests must ensure they have met the correct supervision ratio prior to arrival. See ‘Tree Ropes Course’ section below for course access information and supervision requirements.
Smoking or Vaping is not permitted at the Activity, near safety equipment or while wearing safety equipment. It is only permitted in designated areas.
No running in the Activity.
No screaming whilst on site in respect for our wildlife and neighbours. We politely ask that all Guests keep the noise to a minimum, to also allow other Guests to hear important safety instructions by our staff.
Treetops Adventure maintains a pet free environment. The location of our parks is home to both native and wild species. For their protection, a limited interaction with domestic species of any kind is in place.
No equipment belonging to Treetops Adventure is to be taken past the check-in area. All equipment is to be removed prior to using the bathroom and must be fitted by a team member prior to continuing the Activity.
Keep to designated paths to prevent root compaction around our trees.
Pregnant women are not permitted to participate.
Weight restrictions apply to each experience/activity. We may weigh you for your own safety.
WAIVER FORM REQUIREMENT
Prior to taking part in the Activity, all Guests must complete and sign the electronic waiver form (“Waiver”). An adult aged 18+ is required to complete the waiver on behalf of any minor aged 17 and under.
Failure to submit a completed Waiver before participation will result in disqualification from engaging in the Activity. It is the responsibility of all Guests and their guardians, where applicable, to ensure a form is completed for all Guests. Treetops Adventure reserves the right to refuse participation to any individual who has not completed a Waiver form.
Treetops Adventure advises individuals with pre-existing injuries or heart conditions to refrain from participating. If Guests have medical concerns, it is strongly advised to seek advice from a healthcare professional before attending.
If deemed safe to attend, it is mandatory to disclose any medical conditions on the waiver form that may be affected by participation in the Activity. This information assists our team in ensuring your well-being and safety during the activity.
The zipline tour is not suitable for individuals with spinal conditions (including neck) or those suffering from vertigo, along with other heart conditions.
The segway tour has not been designed for individuals at risk of osteoporotic fractures or where a fall may increase the severity of a pre-existing medical condition.
GENERAL PARTICIPATION CONDITIONS:
Check-in is a minimum of 15-minutes prior to the booked session. For all sites, please consider early arrival to allow for travel time to the Activity, finding parking, use of lavatories and the walk to the check-in desk.
Treetops Adventure maintains strict session/tour times. Late arrivals will join the next available session, ending at the originally scheduled time. The manager may, at their discretion, allow a full session for late arrivals. No refunds or credits will be given for late arrivals or no-show Guests. Certain activities, such as the Zipline or Segway Tours, may have limited tours operating on specific days. While we will do our best to accommodate late arrivals, there might be limited or no subsequent tours available resulting in the loss of all paid tickets.
Participants must wear and/or use the safety equipment provided by Treetops Adventure. No other safety equipment and/or gear will be allowed on the Activity. Only in the case of Mountain Bike hires, personal protective equipment may be worn; however Treetops Adventure does not take responsibility for injuries resulting from the use of personal gear. Participants must solely be fitted and checked by a Treetops Adventure instructor before attempting the Activity. Under no circumstances should equipment be left or dragged on the ground to ensure its integrity and functionality for future use.
Prior to attempting the Activity, all Guests must undergo a safety briefing and/or complete the training course to ensure the safety of all Guests and team members. Participants must adhere to the instructions provided at training. Follow our team’s instructions for a safe and enjoyable session – they are here to ensure your safety. Speak to a team member for assistance at any time.
TREE ROPES COURSE RESTRICTIONS
Maximum of 1 person per aerial activity/obstacle/challenge, and a maximum of 3 people per platform. Participants are encouraged to proceed through the Activity at their own pace. Overtaking at platforms is permitted when safe to do so.
Following training, Guests are allotted approximately 2 hours to complete as many courses as possible during their session. The completion rate may vary due to factors such as individual confidence and abilities, weather conditions, the number and capabilities of other climbers. Generally, Guests manage to complete 2-3 courses within this duration on the higher courses. However, on the Junior Courses, Guests complete the courses an average of 8 times or more (depending on location).
Participants may select their initial course based on factors like age, ability, weather conditions, and other course restrictions. The decision to begin on a more challenging level is subject to approval by Treetops Adventure Team Members only.
SUPERVISION & COURSE ACCESS:
To help keep all our Guests safe, it is important that we have adult supervision for younger climbers. A paid ticket is required for adults who participate together with these younger climbers, according to the requirements detailed below.
Where on-course supervision is required, Treetops Adventure recommends adults who maintain a reasonable level of health due to the physical nature of the Activity.
Each activity comes with its own supervision guidelines. When an age group does not require a participating adult, we kindly request for an adult to remain onsite and actively watch from the ground. Spectators and ground supervisors receive free entry, except at the following locations:
Junior (3-7 years):
The Junior levels, Yellow and Orange, are exclusively for ages 3-7 years. There is no access to Guests aged 8 years and above, including adults.
All participating children require an adult to remain onsite and actively watch from the ground. It is strongly recommended to have an additional supervising adult who can actively watch this age group from the ground.
Only Treetops Adventure team members are permitted to provide on-course assistance.
Child (8-15 years):*
Children aged 11-15 years require an adult to remain onsite and actively watch from the ground.
*This ratio applies for Children 8-12 years at Hollybank Park only.
The courses are varied in difficulty and may demand a skill level higher than that of the Guest. Treetops Adventure Team Members solely hold the discretion on permitting or prohibiting access to any Guest based on their individual capabilities, regardless of age or height.
Guests aged 10+ years are unlikely to complete all courses within a session. Below are examples of average course combinations for that may be completed during a session:
If you have concerns on your personal ability to complete a course, please seek recommendations from a Treetops Adventure Team Member. We generally recommend:
Minimum participation age is 1 year old.
A participating adult is required as:
Sessions run for approx. 2 hours including a 5-minute safety briefing.
All Guests must:
ZIPLINE TOUR CONDITIONS – CAPE TRIBULATION PARK ONLY
ZIPLINE TOUR CONDITIONS – HOLLYBANK PARK ONLY
SEGWAY TOUR CONDITIONS
MOUNTAIN BIKE HIRE CONDITIONS
An additional hire agreement form must be filled and signed during check-in. The following conditions include:
NEXT LEVEL ADVENTURE PARK
Trees Sunshine Pty Ltd, trading as “Next Level Park” is an urban high ropes course and is part of the Treetops Adventure Group. Please refer to the Next Level Park website for information on this park, and to view its Terms and Conditions: https://nextlevelpark.com.au/terms-of-use/
PARTY SPACES – SELECTED PARKS ONLY
PARTY ROOM – THE HILLS (NSW) ONLY
7 Days Prior: Fully paid upfront bookings can be rescheduled or fully refunded up to 7 days prior to your scheduled date. The final numbers and balance of your booking is due 7 days prior to your scheduled session date. Additional Guests are subject to availability.
2-6 Days Prior: If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Booking credits will solely be issued if no alternative session date is available.
Within 48 hours: Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
Personal Factors: Refunds or booking credits are not extended to Guests unable to complete the experience due to personal factors, such as changes of mind or confidence levels.
Weather policy: We are a most-weather activity. We reserve the right to reschedule due to factors beyond our control, such as thunderstorms and other unforeseen circumstances. The park will contact you if your session is affected.
Forced Majeure: Should events beyond the reasonable control of Treetops Adventure, including but not limited to “acts of God,” war, strikes or labor disputes, airline flight cancellations, terminated stays, infectious disease such as SARS and COVID-19, government regulation or advisory, disaster, fire, earthquakes, cyclones, or any other cause reasonably beyond Treetops Adventure’s control, Treetops Adventure maintains the right to cancel any booking, providing written notification to the Guest and credit the booking back to the Guest.
Group Booking Packages**: A non refundable deposit equivalent to 20% of the total value of your booking is required at time of booking. Cancellation Policy clause 2 to 6 above applies.
**This includes school groups, classic party packages, or community groups that book exclusive Treetops Adventure packages, with deposit payment terms.
All prices are subject to change. The effective dates will be communicated to customers via our official platforms. We acknowledge that some advertising material and/or third party websites may display prior prices, and in these cases we retain the right to not honour outdated prices and information. While we will make every reasonable effort to notify customers, the information displayed on our website will take precedence. For the most up to date prices please visit our official website: /prices/
GIFT VOUCHER POLICY
Validity Period: Valid for three years from the date of purchase. Treetops Adventure reserves the right to refuse an expired Gift Voucher.
Voucher Value Options: Gift Vouchers are available for purchase as preset monetary values or as the equivalent of a specific ticket value (example, it is equal to the value of one child ticket). The voucher retains its specific monetary value at the time of purchase, regardless of any future price adjustments.
Price Adjustment: In the event of a price change after the voucher purchase, customers will be required to pay the difference at the time of booking, if the cost of the selected product and/or ticket exceeds the value of the gift voucher.
Single Redemption Only: The full value of the gift voucher must be redeemed within a single transaction. Remaining value is not transferable or redeemable for cash in whole or part.
Park Exclusivity: Gift Vouchers are exclusive to the original park selected at time of purchase, valid for any Activity or ticket type offered by the park. All vouchers can be applied at an alternative park by contacting our office.
Redemption process: Gift vouchers serve as a form of payment and do not confirm a booking. Recipients must make an online booking and enter their unique Gift Voucher Code during the payment section.
Cancellation Policy: Standard terms and conditions apply once a Gift Voucher has been redeemed.
Accepted vouchers: Treetops Adventure exclusively accepts Treetops Adventure vouchers or vouchers from authorised third parties.
OFFERS AND PROMOTIONS POLICY
Acceptance: By using or attempting to use a promo code for an advertised offer, you agree to accept and be bound by these special terms and conditions. Offers are non-transferable and have no cash value unless explicitly specified.
Offer Period: Promotions are available for a limited time only and for the length of time they are advertised, unless specified otherwise in the offer details. Treetops Adventure reserves the right to cancel or change any promotion at any time without notice and at its sole discretion.
Conditions: Promotions are not valid for cash or cash equivalent. They cannot be applied retrospectively or used in conjunction with any other offers or discounts, including price matching. Rescheduling or adding activities, tickets, and/or products outside of the offer period will be charged at the full price.
Eligibility: Offers are applicable to eligible Guests as described in the offer terms. These terms may include specific criteria such as age or location.
Redemption limits: Promotional offers may have redemption limitations, which may include a maximum number of uses per person or transaction.
Offer Change or Termination: Treetops Adventure reserves the right to modify or terminate any promotional offer at any time without prior notice. This includes changing offer terms, duration, or availability.
How to redeem: To redeem an offer, Guests must adhere to the stated guidelines and terms. To apply a promo code, enter the advertised code into the promocode box during checkout.
Policy Updates: Treetops Adventure reserves the right to update or modify the promotional offer policy without prior notice.
Download a copy of the Terms & Conditions