7 Days Prior: Fully paid upfront bookings can be rescheduled or fully refunded up to 7 days prior to your scheduled date. The final numbers and balance of your booking is due 7 days prior to your scheduled session date. Additional Guests are subject to availability.
2-6 Days Prior: If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Booking credits will solely be issued if no alternative session date is available.
Within 48 hours: Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
Personal Factors: Refunds or booking credits are not extended to Guests unable to complete the experience due to personal factors, such as changes of mind or confidence levels.
Weather policy: We are a most-weather activity. We reserve the right to reschedule due to factors beyond our control, such as thunderstorms and other unforeseen circumstances. The park will contact you if your session is affected.
Forced Majeure: Should events beyond the reasonable control of Treetops Adventure, including but not limited to “acts of God,” war, strikes or labor disputes, airline flight cancellations, terminated stays, infectious disease such as SARS and COVID-19, government regulation or advisory, disaster, fire, earthquakes, cyclones, or any other cause reasonably beyond Treetops Adventure’s control, Treetops Adventure maintains the right to cancel any booking, providing written notification to the Guest and credit the booking back to the Guest.
Group Booking Packages**: A non refundable deposit equivalent to 20% of the total value of your booking is required at time of booking. Cancellation Policy clause 2 to 6 above applies.
**This includes school groups, classic party packages, or community groups that book exclusive Treetops Adventure packages, with deposit payment terms.
View our full terms and conditions here.