Bookings
Do I need to book?
Yes, bookings are essential! We only have an allocated number of climbers up at one time so you can enjoy your time in the trees. We highly recommend making a booking in advance to avoid disappointment. Bookings can be made online and payment is required to make the booking.
What are the payment options?
We accept all major cards as well as Afterpay!
What is your cancellation policy?
7 Days Prior: Fully paid upfront bookings can be rescheduled or fully refunded up to 7 days prior to your scheduled date. The final numbers and balance of your booking is due 7 days prior to your scheduled session date. Additional Guests are subject to availability.
2-6 Days Prior: If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Booking credits will solely be issued if no alternative session date is available.
Within 48 hours: Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
Read our full terms and conditions here.
Can I change my booking?
7 Days Prior: Fully paid upfront bookings can be rescheduled or fully refunded to 7 days prior to your scheduled date. The final numbers and balance of your booking is due 7 days prior to your scheduled session date. Additional Guests are subject to availability.
2-6 Days Prior: If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Booking credits will solely be issued if no alternative session date is available.
Within 48 hours: Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
Read our full terms and condition shere.
Do you accept companion and concession cards?
Concession rates are available to those who present valid Student, Seniors or Health cards*. Only the primary card holder is entitled to the concession rate.
Student Cards
Valid for full-time students, over the age of 16+years.
Seniors Cards
For Australian residents issued with a government Seniors Card.
Health Cards
Valid Centrelink, Commonwealth Seniors Card.
*Please note Concession Tickets are not available for Segway Tours.
Companion Cards
We do our best to help everyone climb at Treetops Adventure. To participate you need to have an average to moderate level of fitness, and the ability to climb independently (under your own ability).
For this reason, Companion Cards are not accepted at Treetops Adventure.
The tree ropes courses and ziplines can be physically demanding. Our Safety rules require only one person per activity. Due to the nature of the activity or the length of the zipline, there may be occurrences where the companion or carer may be anywhere from 50m – 400m away from the person in their care and would not be able to physically assist them.
For Tree Ropes courses and Networld activities, companions and carers are able to supervise and verbally assist from the ground, free of charge.
For participants who do require assistance on the course, our instructors are well equipped to assist, or a hired instructor can be arranged for a more personalised service (at an additional fee).
If you have any questions, concerns, or anything you need to discuss, please don’t hesitate to get in contact with us to avoid disappointment on the day.
What options are there and what is included?
Tree Ropes Courses
The standard entry price covers a 2.5 hour session including equipment hire, training and use of all the courses for which you qualify. Minimum age to participate is 3yrs old. The session kicks with harnessing and training at the time of your booking, so we do ask that check-in 15 minutes prior to this time.
During a session the average customers complete 2 or 3 courses dependent on individual capability and traffic during peak days.
Instructors will remain on the ground keeping a watchful eye as you trek through the trees, but you will be climbing independently with our state of the art interlocking safety system.
Zipcoaster – 2 Locations
At Central Coast, we have is a 500m long zipline ride that takes loops around the treetops. Tickets include 2-3 rides.
While at Western Sydney, you’ll have a 1 hour time slot, where you can have as many rides as you can fit within the session.
Zipline Tours – 2 Locations
Fly above the beautiful blue gum forest at Hollybank, Tasmania, or through the tropical World Heritage Daintree Rainforest in Cape Tribulation, Queensland.
This fully guided tour approx. 2.5-hour tour, will have you ziplining from tree to tree, learning about each forest’s unique ecosystem as your tour guides share their knowledge of the forest. Visit the location’s page for more information.
NetWorld
The entry price covers a 2 hours session including a short safety briefing. Minimum age to participate is 3 yrs old for a regular session. Our special Early Bouncer sessions are for children 1-5 yrs old, and their carers only.
What if my kids are in different age brackets?
We’ve built our courses to challenge each age group at their own skill level. However, if you have a combination of Junior (3-7yrs) and Child (8-10yrs) climbers and you want them to all climb together, you can do the following:
NSW Parks: Book them both as Juniors and they can climb the Junior Courses together.
All other locations: Please contact your park to discuss options. Some Junior courses are not suited to children over 8 due to course height limits.
Please note this is recommended for younger children only (aged 8 or 9yrs old) as 10yr olds+ will most likely find the Junior courses too easy for them. Children on Junior courses must be wary of our littlest climbers, and be patient on the courses.
How do I buy a Gift Voucher?
To buy a Gift Voucher, please visit this page by clicking here.
On The Day
What should I wear?
Secure, enclosed shoes are mandatory. Dress appropriately for the weather and physical activity; avoid attire that may be uncomfortable with a harness. Long hair should be tied back. Gloves are provided, but you can bring or purchase your own.
Is jewellery and watches okay to keep on?
Any loose jewellery or watches must be removed prior to starting your experience. This is a safety precaution to avoid anything being caught in the Treetops system.
What happens if it rains?
Activities proceed in rain; it adds to the challenge. Bring wet weather gear and a change of clothes. Activities may be suspended during thunderstorms or strong winds.
Where do I store my belongings?
Complimentary lockers are available for small items at selected parks; large bags are not recommended.
Do I need to sign a waiver?
Yes! Waivers are required for each visit and will be sent to your email when you book.
Is training provided?
Our courses may have changed between your visits and equipment varies per park, so completing training ensures you’ve been updated on any changes.
Please don’t hesitate to let our instructors know you’ve been to a Treetops Adventure park before! We will do our best to help you get to the courses suitable to your confidence level.
Do staff climb with you?
No. Treetops staff are there to get you ready, provide training and meet you after the climb to grab your gear. However, staff will be around the park to help you should you encounter any issues while on the course. Our expert staff can get up and help, just yell out!
Looking for a guided climb for you kids? We do offer Kids Club at most parks where your kids will be guided from start to finish.
Do I have to climb with my kids?
To help keep all our participants safe, it is important that we have adult supervision for younger climbers. A paid ticket is required for adults who participate together with these younger climbers, according to the requirements detailed below.
Each activity comes with its own supervision guidelines. When an age group does not require a participating adult, we kindly request for an adult to remain onsite and actively watch from the ground.
A signed waiver is required for all participants. An adult aged 18 + is required to complete the waiver on behalf of any minor aged 17 and under.
Please note: Hollybank Park has unique supervision requirements.
You can read more on our Supervision Rules here.
Are there additional entry fees to pay on the day?
No. Treetops Adventure parks do not charge entry fees, and it is free for spectators to visit with the exception of:
Nowra Park
Entry to the Shoalhaven Zoo is not included in the Treetops Adventure ticket. Our guests are entitled to a 10% discount on the zoo tickets. Simply ask us at check-in for a discount voucher to present at the zoo!
Yanchep Park
As we are located within the Yanchep National Park, entry fees per car load are required to enter the park and this is not included in the Treetops Adventure ticket. You can find more information on their website by clicking here for more info or info on their annual passes here.
Can spectators watch?
Yes, spectators beyond the adults supervising on the day can spectate around the park. Just be mindful of people above and ensure you follow instructions from the crew.
Can I bring my dog?
As much as we love animals of every kind, we can’t allow for dogs (or other pets) to be onsite.
The location of our parks are home to both native and wild species. For the safety of our guests, employees, wildlife and pets, we do not allow pets of any kind (with the exception of official support animals) to visit our parks.
Safety & Restrictions
Are there weight restrictions?
Yes, we do have a maximum weight to participate. The courses are based on the age of the participant, and each participant must be of age to attempt the course.
Strict weight limits per activity applies and you may be weighed for your own safety.
Activity weight requirements are as follows:
- Tree Ropes Courses – 120kg Max
- Zipcoaster – Min 25kg- 120kg Max
- Zipline Tour (Cape Tribulation) – 120kg Max
- Zipline Tour (Hollybank) -135kg Max (solo/tandem)
- Segway 45 kg – 117 kg
Are there height restrictions?
While we do not have a height requirement for participation, we recommend checking our minimum reaching height guide for each park. This will be a sign located at each Treetops Adventure Park Reception or Home Tree.
Reaching height measurements should be taken with flat feet on the ground to the middle of the palms, while arms are stretched up above the participant’s head.
If a participant’s reach is less than the minimum reaching height, we strongly recommend booking an additional person, who exceeds the minimum reaching height, to climb together and assist them on the course.
For the Junior Yellow and Orange courses, the additional person can only be another Junior. There is no adult access on these courses, due to lower course height.
Height recommendations per course colour are as follows.
- Junior – Yellow: 3-7 years old and 120cm tall
- Junior Pro – Orange: 3-7 years old and 120cm tall
- Beginner/Intermediate – Green/Blue: 8+ and 145 cm tall
- Advanced – Red: 10+ and 155 cm tall
- Expert – Black: 13+ and 170 cm tall
Have a pre-existing medical condition or pregnant?
Due to the nature of our activities, all guests are advised to seek medical advice if in doubt of their capabilities to participate, especially in the case of pre-existing medical condition. Please note, pregnant women are unable to participate.
Our tree ropes courses can be physically challenging, and we recommend participation by individuals with an average to moderate level of fitness. All other activities are more suitable for individuals with an average fitness levels, who are able to walk up and down a flight of stairs unassisted.
The Zipline tour has not been designed for individuals with spinal conditions (including neck) or suffering from vertigo.
The Segway tour has not been designed for individuals with risk of osteoporotic fractures or where a fall may increase the severity of a pre-existing medical condition.
For your safety, you have the opportunity to disclose any pre-existing medical condition on your e-waiver form, to assist our team in ensuring you are still safe to participate.
We encourage you to speak to our team on the day if you have any concerns, and we will be happy to provide recommendations to help you enjoy your time.
Supervision Rules
What does supervision mean?
To help keep all our participants safe, it is important that we have adult supervision for younger climbers. A paid ticket is required for adults who participate together with these younger climbers.
What is the supervision ratio?
Each activity comes with its own supervision guidelines. When an age group does not require a participating adult, we kindly request for an adult to remain onsite and actively watch from the ground.
Tree Ropes Courses
A participating adult is required as:
1 adult per 4 children (8-10 years)*
Children aged 11-17 years require an adult to remain onsite and actively watch from the ground.
*Separate rules apply for Hollybank Park. Read more below.
Networld
A participating adult is required as:
- 1 adult per 1 Infant (1-2 years)
- 1 adult per 4 Juniors (3-7 years)
- 1 adult per 10 Children (8-10 years)
Zipline Tour – Cape Tribulation
Ages 3-10 years require an adult to participate with them on the tour.
Zipcoaster – Central Coast & Western Sydney
Ages 8-15 years require an adult to remain onsite and actively watch from the ground.
