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News22 November 2021

COVID-19 Reopening Information

Updated as of 22nd November 2021.

  • NEW* BELGRAVE & YEODENE Parks will require proof of double vaccination status (or medical exemption) for admittance into park (from 23rd October) in line with VIC government requirements. Only participants 12 yrs+.

ALL PARKS ARE OPEN!

We want everyone to have a TREE-rific time when they visit, so we’ve been busy planning on how to welcome everyone back safely. But! We must first follow each State’s requirements.

We have the following additional measures in place:

  • All visitors are required to check in. We will be visually confirming check-in via the green tick on your QR app, or by writing your details onto the paper check in sheet.
  • Masks are to be carried during your time at Treetops Adventure.
  • NSW Parks will require proof of double vaccination status (or medical exemption) for admittance into park (from 11th October – 15th December) in line with NSW government requirements. Only participants 16 yrs+.
  • NEW* BELGRAVE & YEODENE Parks will require proof of double vaccination status (or medical exemption) for admittance into park (from 23rd October) in line with VIC government requirements. Only participants 12 yrs+.
  • To help control the spread of the virus, spaces are limited so bookings are essential!

Before You Book!

If any of your group has recently travelled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19, we politely ask that they come for a climb at another time! For the safety of our crew and adventurers, we will require anyone we suspect of the above to immediately leave the park.

NEW* Updated COVID Terms and conditions can be founds here.

Online Bookings Recommended

To help control the spread of the virus, we have reduced each session’s capacity so it is important that you book to avoid disappointment. If you choose not to book, unfortunately we we cannot guarantee you a place on the course. And don’t forget! Gift Vouchers are available online and will be instantly emailed to you!

For any kiosk or ticket purchases onsite, cashless payments are the preferred method of payment.

Yanchep (WA): National Park entry fees are payable on arrival and are not included in the Trees Adventure ticket. Due to COVID-19, patronage of the National Park will be closely monitored. Treetops Adventure guests must present their confirmation email to the Entry Gate staff as proof of booking.

What to Expect at Check in

  • We will check if anyone in your group has recently travelled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19. For the safety of our crew and adventurers, we will require anyone we suspect of the above to immediately leave the park.
  • Our Tree Team will be checking every visitor has checked in via the QR code app.
  • Visitors to NSW Parks will require proof of double vaccination status (or medical exemption) for admittance into park (from 11th October – 15th December) in line with NSW government requirements. Only for participants 16yrs+.
  • NEW* BELGRAVE & YEODENE Parks will require proof of double vaccination status (or medical exemption) for admittance into park (from 23rd October) in line with VIC government requirements. Only participants 12 yrs+.
  • Face masks are available and free of charge.
  • Gloves are included in your session. They are used once, then washed before its next use. You are welcome to bring your own or purchase a new pair at arrival for $3.

Social Distancing Measures

Being an outdoor activity, it means all our guests can spread out across the park. We will continue with reduced session sizes to give more space and give your group a safer nature experience!

We will be encouraging everyone to remain 1.5 m a part:

  • Our crew will still need to make sure your safety equipment is properly fitted at all times and means we may be in close proximity with our climbers. Please know we’ll be keeping our contact to an absolutely minimum and will be frequently sanitising our hands.
  • During your climb, our team will remain on the ground but be monitoring physical distancing.

Spectators

Due to the limited capacity and current government restrictions, we are unable to have additional spectators at our Victorian and NSW Parks, unless they are parent supervisors.

Hygiene and Cleaning

We regularly clean all our equipment between uses, but we will be doing this more frequently during this time!

  • Helmets are sanitised after each use.
  • Gloves are provided and must be worn by all climbers.
  • Gloves are used once, then washed before its next use. You are welcome to bring your own or purchase a new pair at arrival for $3.
  • We have extra sanitiser stations around the park but please remember to wash your hands with soap for at least 20 seconds, cover your nose and mouth when you sneeze/cough with a tissue or into your upper sleeve/elbow.

Lockdown Cancellations

If the park is forced to close due to government restrictions, you will receive a credit for your booking. We will offer free rescheduling or a voucher for all bookings taking place during the lockdown period.

Outside of the specified lockdown period, our regular cancellation policy will remain in place.